Terms and Conditions

Acceptance: Confirmation of a booking and payment indicates that to us that you accept these booking terms and conditions.

Air Operator's Certificate: All flight operations are conducted by Civil Aviation Safety Authority approval CASA.AOC.0517, we are a third-party booking agent for the AOC holder.

Availability of Flight Dates & Time Slots: All flight dates and times are subject to availability. Always check availability and days of operation either online or with our booking team, prior to booking confirmation.

Age & Weight limits: Minimum age is 3 years. Every passenger occupies a seat and needs a ticket. Maximum weight is 120kg.

Timing: All bookings are given a check-in time only. Please note this is not a guaranteed departure time. Factors outside our control may affect the time it takes to complete your tour. We accept no responsibility for missing other tour or flight connections due to operational delays with your tour. We advise you to arrive with no time constraints and plan for this to be at least a half-day activity.

Refunds: Full refunds will only be issued if 24 hours of notice is provided ahead of your scheduled booking. If we are not able to proceed with your tour due to weather, you can choose an alternative date within 3 years of the original booking date, or you may receive a refund.

Weather: Flights will proceed only if the forecasted weather is acceptable to us. If your tour is cancelled due to weather, we will endeavour to reschedule you. In the event that we are unable to reschedule your tour, you will be entitled to a refund. From December through April, weather in the Whitsundays can be unpredictable and forecasts may not be accurate. Unforecast weather events are outside of our control and may cause you to miss parts of the advertised scenery, refunds will not be issued in this case.

Charges: All charges are per person and include GST and Marine Park fees.

Insurance: The Aircraft Operator maintains carriers liability insurance, flight operations are covered by liability insurance for prescribed activities; those policies may not cover claims where guests are found to be negligent, such as not following directions of crew. We strongly recommend that all guests have travel insurance, to cover losses that may not be covered by the Aircraft Operator's policies.

Personal Identification: Please make sure that you and everyone in your group has a valid government-issued photo ID on arrival at the airport on the day of your tour.

Group Bookings: If you have made a booking on behalf of others, it is your responsibility to ensure all members of the group are informed of our Terms & Conditions. You are responsible for providing us with the names and contact details of all individuals in your group.